Your Information

An adult learner, or the parent/legal guardian of a minor learner, must submit a written withdrawal request at least seven (7) days before discontinuing any class, course, or programme.

Fees paid to Clearway Learning are generally non-refundable and non-transferable when a learner chooses to withdraw, stops attending, misses classes, or is removed for misconduct.

If Clearway Learning cancels a class, course, programme, or scheduled session, Clearway Learning will provide a reasonable refund, credit, rescheduled session, or transfer, as communicated in writing by Clearway Learning.

All learners must behave respectfully and must not engage in conduct that disrupts a class or creates an unsafe, inappropriate, or harmful learning environment.

Clearway Learning reserves the right to suspend or remove any learner for misconduct, inappropriate behaviour, harassment, repeated disruption, or failure to follow class rules or teacher instructions.

Clearway Learning may revise class schedules based on enrolment levels, learner grouping, teacher availability, operational requirements, or other reasonable circumstances.

Significant changes will be communicated to learners or parents/legal guardians whenever reasonably possible.

Assigned teachers, class timings, or scheduled sessions may change due to teacher availability or unforeseen circumstances.

In such cases, Clearway Learning may provide a replacement teacher, reschedule the class, or offer a suitable alternative session.

Fees must be paid according to the payment schedule, billing cycle, due dates, and payment requirements set by Clearway Learning and shown in the learner's account, invoice, class payment page, or other official notice.

Payment is considered complete only after it has been successfully received and approved by Clearway Learning.

For minor learners, the parent or legal guardian is responsible for ensuring that all fees are paid on time.

If payment is not made by the applicable due date, Clearway Learning may apply late-payment penalties, restrict access to classes, suspend enrolment, or remove the learner from the relevant class or programme.

Any applicable due date, grace period, late-payment penalty, or consequence will be clearly shown to the learner or parent/legal guardian before enrolment, before payment becomes due, within the payment process, or through another official notice.

Re-enrolment will be subject to availability and full settlement of all outstanding amounts.

Learners are responsible for having a suitable device, stable internet access, and any materials required for class participation.

Clearway Learning is not responsible for missed sessions, reduced participation, or technical issues caused by the learner's device, internet connection, software, or other personal technical difficulties.

Learners must respect the privacy and safety of teachers and other learners.

Classes, discussions, materials, images, recordings, or other learning content must not be recorded, copied, shared, published, or distributed without prior written permission from Clearway Learning.

Parents or legal guardians are responsible for providing any supervision reasonably required for minor learners.

Clearway Learning will take reasonable steps to deliver classes as planned.

Clearway Learning is not responsible for delays, interruptions, or changes caused by events outside its reasonable control, including internet outages, third-party platform failures, power disruptions, emergencies, or teacher illness.

Nothing in this section excludes responsibility for matters within Clearway Learning's reasonable control.

Clearway Learning may update these Terms & Conditions from time to time.

Updated Terms will apply prospectively unless otherwise expressly agreed. They will not alter rights or obligations relating to fees or enrolments already paid for and accepted under an earlier version unless the learner or parent/legal guardian is clearly notified and the change is required by law or separately accepted.

Any written notice relating to withdrawal, payment, or another important matter must be sent to Clearway Learning at:

Email: admin@clearway.academy

A notice will only be considered received after it has been successfully delivered to the email address listed above.

By selecting “I Agree & Proceed” or any equivalent acceptance button during registration, the adult learner, or the parent/legal guardian enrolling a minor learner, confirms that they have read, understood, and agreed to these Terms & Conditions and the applicable Privacy Policy.